NHS service · Free
New Medicine Service (NMS)
Started a new medicine for a long-term condition? Our pharmacists offer free support to help you get the best from it.
Starting a new medicine can raise questions about side effects, how and when to take it, and whether it is working. The NHS New Medicine Service gives you follow-up support from your pharmacist over the first few weeks.
Who it is for
The service is for people who have been newly prescribed a medicine for certain long-term conditions, such as asthma, COPD, type 2 diabetes, high blood pressure, high cholesterol and some heart conditions.
What you get
- A conversation with your pharmacist when you start your medicine
- A follow-up consultation, in person or by phone, a few weeks later
- Help with side effects or concerns, and liaison with your GP if needed
Frequently asked questions
Is there a charge?
No, the New Medicine Service is free on the NHS.
Can I take part by phone?
Yes, follow-up consultations can often be done by phone.
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